This training provides frontline staff with practical strategies for recognizing and addressing language barriers when supporting individuals and families in social service settings. Participants will explore how Limited English Proficiency, limited literacy, dialect differences, and cultural communication norms can affect trust, safety, understanding, and access to services.

This training provides an overview of Health and Recovery Plans (HARPs), specialized Medicaid managed care plans for eligible adults with significant behavioral health needs. Participants will learn about HARP eligibility, available behavioral health and recovery-focused services, and the role of care management. The session will also offer practical guidance for helping individuals understand their benefits, access services, and work toward their personal health and recovery goals.

This training provides frontline staff and supervisors with practical strategies for developing meaningful, person-centered service plans that reflect each participant’s strengths, preferences, needs, and goals. Participants will learn how to apply the S.M.A.R.T. framework (Specific, Measurable, Achievable, Relevant, and Time-Bound) to create clear, actionable goals that promote engagement, accountability, and positive outcomes.